Vetsure – now providing Care for the best of Health and Cover for the Worst
Vet practices are increasingly seeing the benefits that Pet Health Plans can bring in terms of client loyalty, preventative care compliance and income generation – and for years, practices have appreciated the benefits of promoting pet insurance to their clients. Isn’t it time that the two critical aspects of pet healthcare are linked?
Vetsure is NOW able to offer lifelong pet insurance products AND a Pet Health Plan for you to promote.
Why do I need a Pet Health Plan?
Your customers want their pets to stay healthy and the vast majority of pet owners know that prevention is better than cure when it comes to keeping their best friends in good shape. A well-managed and comprehensive Pet Health Plan is the best way to ensure that your clients’ beloved pets are receiving all of the necessary preventative healthcare that’s required throughout the year.
From a business perspective, this helps both your practice and your customers’ wallets. Whilst being able to budget effectively throughout the year, customers are rewarded for looking after their pets proactively. This is a fantastic way to bond clients to your practice and differentiate you from others in your area. Increased footfall into your practice also increases customer loyalty and provides you with regular cash flow in the competitive veterinary and pet care market. Vetsure remove the administrative strain that often puts practices off setting up their own Pet Health Plan.
But… the Vetsure Pet Health Plan goes beyond this!
We’ve seen the sort of service offered by other health plan providers to vets and we know we can do much better. Our award-winning customer service team have been selling and servicing pet insurance contracts with pet owners for years and we take pride in market-leading service excellence and customer retention. We’ll not only handle all the direct debits that you’ll receive from your clients, but if your team are too busy in the clinic to get clients to complete application forms, we’ll do this on your behalf. We’ll also actively engage with your Pet Health Plan members to retain them. The agreements we set up will operate on a rolling basis so reducing the hassle caused by annual renewals. We already benefit from the excellent relationships that we have with our member vet practices such that we can keep you informed when anybody joins or leaves your plan. But in addition to this, through our online Vetsure Hub you will be able to see which of your clients have an active Pet Health Plan in place 24/7 – at the same time, you can check out whether they have a Vetsure Pet Insurance policy with us.
One stop shop with minimal client confusion
Vetsure is the only company offering a full range of pet insurance products as well as health plans for vets to promote. Clients with preventative health plans often think they have full pet insurance – and vice versa! Because we sell both solutions we will always make this distinction clear – hopefully they will purchase both and can even choose to make their payments on the same day of the month!
Promoting your Plan to your clients
As part of our offering we will provide you with co-branded leaflets and application forms to help you promote the Pet Health Plans in your clinic. Alternatively, you can use the Vetsure Hub (available online or via App) to get us to contact a consented client on your behalf. Otherwise, we will handle all the email/letter/telephone communications required to manage your plan. When you want to change your plan prices we will communicate with your clients to let them know with sufficient notice. How easy is that?
Choose what to include in your Plan
Practices using our Pet Health Plan services all commit to offering their clients a core basic of benefits as part of their plan. These include annual vaccination, parasite prevention, microchipping (or £10 off diet as an alternative) as standard. Aside from this you can add whatever additional benefits you want to and choose whatever vaccines and anti-parasitic products you want to offer. Kitten and puppy plans are designed to be identical to adult plans to help avoid the inevitable drop-off typically seen when pets turn a year of age. You, of course, determine the prices you want us to charge your clients and you can implement price changes when you see fit – we’ll manage the process for you.
Care for the best of health…cover for the worst.
The Vetsure ethos is to link prevention with cure and reward pet owners for keeping their pets healthy. By providing both Pet Health Plans AND pet insurance, we offer a one-stop-shop. If your clients take out a Pet Health Plan they will automatically benefit from a 5% discount to their Vetsure Pet Insurance premium either at renewal or when they take out a new policy. But that’s just the start of the journey – we are busy developing innovative ways in which, together, we can offer increasing discounts to insurance premiums when clients are compliant to your healthcare recommendations. Get on board now, so you don’t miss out on this exciting journey!
FAQs
What do I need to include in my pet healthcare plan?
How much should I charge for a healthcare plan?
What happens if someone cancels a direct debit?
How do we sell pet healthcare plans alongside pet insurance?
I’d like to move my existing health plans over to Vetsure – is this possible?
What does it cost and how do Vetsure charge for their services?
What do I need to include in my pet healthcare plan?
We have formulated a list of preventative healthcare treatments that will need to be included as standard for all Vetsure Pet Healthcare Plan members.Click here to view the basic inclusionsfor our rabbit, cat, small dog, medium dog, large dog and XL dog plans. Over and above these, you’re welcome to include any additional preventative healthcare options to your plan that you would like. For example, some practices also like to add in incentives such as discounts on prescribed diets and free claw clipping.
How much should I charge for a healthcare plan?
The chargeable amount is completely dictated by the vet practice itself, all that Vetsure require is a specified price for a rabbit, cat, small dog, medium dog, large dog and an XL dog. By making the price irrespective of age (but solely linked to adult weight in the case of dogs), we have seen that vets achieve higher client retention in their schemes.Our experts can help you formulate a price per month based on the vaccinations and preventative healthcare treatment brands that you offer.
What happens if someone cancels a direct debit?
Using Vetsure’s Pet Healthcare Plan means that the administrative hassle of chasing cancelled direct debit is completely taken out of your hands. One of our customer service representatives will contact the customer to attempt to retain them and ensure that there hasn’t been a mistake. If the customer does, unfortunately, decide to cancel the plan then Vetsure will be proactive in communicating this with you to ensure that customers aren’t receiving treatments that have not been paid for. You can also access a list of all your clients on plans through our secure Vetsure Hub (available online or via Andriod or iOS App).
How do we sell pet healthcare plans alongside pet insurance?
We believe that it’s best to prevent than cure – but if you need to treat accidents or illness, pet insurance is highly recommended. As such, pet insurance and pet healthcare plans work hand-in-hand to provide comprehensive cover when a pet is healthy and if they become sick or injured. To back up this belief, Vetsure offer 5% off pet insurance policies when they are taken out alongside Vetsure Pet Healthcare Plans. This is only the starter to our overall strategy aimed at rewarding clients for compliance to your healthcare recommendations.
I’d like to move my existing health plans over to Vetsure – is this possible?
As from 1st January 2018, all reputable direct debit collection companies (Facilities Management Providers) are obliged to agree to bulk transfer of existing clients without penalty. Bulk transfer is seamless – the clients simply require notification of the change in direct debit collector and do not need to take any further action. If you’d like to discuss this course of action, let us know and we’ll contact your existing provider to check that they are accredited with BACs as an approved Facilities Management provider.
What does it cost and how do Vetsure charge for their services?
Vetsure will take an agreed commission from the amount collected each month. The amount of commission charged will depend on a number of factors including:
Whether the vet is already a member of our network or buying group
The volume of health plans being generated
The level of service required e.g. frequency of price rises, volumes of promotional material etc
Arrange for a meeting today with your Vetsure Veterinary Relationship Manager to discuss requirements and generate a quote.
