How do I become a member of the Vetsure network?

If you’d like to become a member of the Vetsure network then we will make the process simple and stress-free. Fill out your information on our contact form and we’ll get back to you to get the ball rolling. There’s no obligation — you can duck out at any point if you decide that we aren’t, after all, what you are looking for. You might be interested in enhancing your buying power or looking to start the accreditation process for Vetsure Pet Insurance…or both. To find out more about the process involved in becoming a Vetsure Pet Insurance accredited practice or joining one of our Buying Groups, take a look at some of the other questions and answers.

Do I have to promote Vetsure Pet Insurance if I want my practice to be accredited?

No. There are three levels of accreditation: Core, Advanced and Elite. Core accredited practices do not have to become Introducer Appointed Representatives (IARs) and do not have to promote Vetsure Pet Insurance. In fact, you can continue to promote another insurer if this is your preference. Clearly, Advanced and Elite accreditation comes with enhanced member benefits but all accredited practices are promoted by Vetsure. Vetsure customers using all Vetsure accredited practices benefit from lower excess charges when making claims.

How do I apply for Vetsure Pet Insurance accreditation?

If you want to be the Vetsure practice in your area, then we will make the process of accreditation as simple as possible and with the help of a nominated ‘Practice Champion’ can launch with a minimum of fuss. During an initial meeting with your local Vetsure Accounts Executive, we will together consider the level of accreditation you are seeking. A consideration of the values of the practice, team culture and clinical standards in operation at the practice will be made through one of our Veterinary Directors who will want to visit the practice at some stage during the process. After both parties agree to  various commitments, Core accreditation may be granted. Vetsure reserves the right to consult with our Veterinary Steering Committee during the application process to ensure quality standards are maintained. For Advanced and Elite accredited practices, there are additional steps:

• Advanced and Elite accredited practices must become either Introducer Appointed Representatives (IARs) or full Appointed Representatives (AR) of Vetsure. ARs will be required to undertake a no-obligation pricing determination analysis. Based on the Vetsure policy prices we present to you, and if both parties wish to proceed, we will draw up contracts for you to become an AR.
• We will, together, nominate a ‘Practice Champion’ to help coordinate the launch from your side.
• We will train your team so that they understand the features and benefits of the policies and can promote them confidently. Training will encompass a combination of face-to-face training sessions and a web-based training package. This will include a training video and a multiple-choice test. Your staff will be able to access all these online at their convenience. You can easily incorporate the training session into staff induction programmes, so that even new employees are on board straight away.
• We then agree a start date and launch!

To register your interest click here.

How can I assess whether one of the Vetsure for Vets Buying Group options would help my practice?

If you are currently not a member of a buying group then we believe that joining our Vetsure for Vets Buying Group is a no-brainer. You can opt out of any of our supplier deals dependent on your current terms. In this way you can ‘pick and choose’ so that you only buy products through us if you are better off financially to do so.

If you are currently part of a buying group it is a good idea to review your current situation and see if you would be better off joining Vetsure for Vets — we have attracted and obtained new members from all of the other main buying groups on the market. At the same time, you can also consider whether our Platinum Group is of interest.

To register your interest click here.

What ongoing support do you offer Vetsure-accredited practices?

The thought of asking staff to promote pet insurance on top of all the other things they do is a daunting prospect for any busy veterinary practice. However, all your team will have to do is proactively discuss the benefits of Vetsure Pet Insurance and send details of any potential leads to our telesales team via the Vetsure ‘Hub’ — our online web-based portal. Advanced and Elite accredited practices will be able to offer 5 weeks free of Vetsure Pet Insurance. We appreciate that this in itself will need considerable ongoing support to drive. Once we have launched we provide a combination of:

• ongoing sales support provided by your Vetsure Relationship Manager including: regular visits, meetings and ‘lunch and learns’ sessions,
• provision of promotional material and advice on how to use it,
• provision of accurate management reports to help motivate the team and
• further educational support in the form of our Vetsure Accredited Counsellor course.

How do you set your policy premiums?

At the point of sale, (either online or via our Contact Centre) pet owners are quoted a price dependent on the Vetsure practice they use rather than the postcode in which they happen to live. In this way, we are able to offer the majority of partnered practices a cheaper price than those of other providers offering comparable premium lifetime policies. This is particularly attractive for practices surrounded by expensive competitors.

Any pet owner not currently using a Vetsure-accredited clinic (or using a Core accredited practice), as a second alternative, will be given a quote dependent on postcode. All pet owners currently not using a Vetsure accredited practices will clearly be encouraged to do so.

I am already an Appointed Representative of another pet insurer — can I also promote Vetsure Pet Insurance?


As far as the FCA (and Vetsure) is concerned, you can be an Appointed Representative of as many insurers as you want provided that they support the training required and a ‘multi-principal agreement’ is in place. Vetsure are happy to enter into a multi-principal agreement where appropriate but we cannot comment on the willingness of other insurers to also agree. If you are happy as an Appointed Representative of another pet insurer, and do not want to have your staff trained by Vetsure, you can become an Introducer Appointed Representative or choose to be only ‘Core’ accredited . Being untrained will mean that your staff are unable to talk about the features and benefits of Vetsure Pet Insurance® but otherwise allows you to become accredited and display promotional material etc.

I routinely refer clients to other referral centres — will this still be possible with Vetsure?


Yes, of course — this is all factored in to our pricing calculations. We do not intend to have any say in your choice of referral centres or treatment options but do aim to get the price right to help cover your clients reliably.

I see from your customer website that you advertise that Vetsure clinics do direct claims as the norm — is this an obligatory part of becoming accredited?

Yes — all accredited practices agree to undertake direct claims for treatments undertaken at their clinic as it is such a strong selling point. We are very happy to offer pre-authorisation of claims and, via our online ‘Hub’ you can check the status of a policy holder 24/7 including: level of cover in place, applicable excess and whether payments are up-to-date. You can also request pre-authorisations and check the status of all of the claims you have submitted to us. Further, we pay all eligible claims promptly — typically we process claims on the same day as receipt — such that no Vetsure clinics to date have had a problem with agreeing to undertake direct claims.

I want to consider becoming a Vetsure-accredited practice and promote your pet insurance range but do not want to join your buying group — is that a problem?


Not at all, you can do one without the other. In fact, you can pick and choose from any of our service offerings.

How do the Vetsure preventative health plans work?

Vetsure Cover & Care allows policy holders to purchase additional Preventative Care Vouchers alongside their core insurance product. These vouchers enable clients to receive discounts on a range of services and treatments redeemable at participating Vetsure-accredited clinics. Vetsure Cover & Care is easy to implement:  through an online portal your staff will be able to check the preventative health care benefits available to any Cover & Care policy holder at any time and redeem them accordingly.  The portal also makes accounting for the scheme easy.  This way, you avoid the administrative chaos inherent with many health plans.