Customer Service Executive, Hatfield, Hertfordshire

Job Title: Customer Service Executive

Location: Hatfield

Want to join us for the next exciting chapter of the Vetsure story?

Vetsure is a rapidly growing company focused on bringing innovative services and products to the vibrant pet health care market. Largely working in partnership with a growing nationwide network of veterinary practices, Vetsure provides pet insurance and pet health plan products to cat and dog owners across the UK. The company has a very passionate but caring ethos – if you’re fed up with being an insignificant cog in a big machine, and looking to grow, our team could be just the place for you!

We are currently looking for a talented individual to join our award-winning Customer Service Team. To provide a variety of support to our customers and accredited practices. These range from selling our insurance and Pet Health Plans, to supporting customers with the claims process when their beloved pet has been ill, and to collecting arrears payments. You will get opportunities to assist other departments in the business developing new skills along the way.

To give you a flavour of the level of excellent customer service our Team provides, please visit our review sites and our awards page. We are active on Trust Pilot, Pet Insurance Review and Review Centre, and are proud of the feedback we receive.  We hope that as a vital member of our team, you will also share this pride with us.

We offer a comprehensive benefits package including pension, private medical health, flexible holiday allowance, and lots more! For example, days off for settling in a new pet at home, additional days off for moving house and a £1,000 bonus for reaching a 10-year career milestone at the company! Also on the private Health Insurance scheme, you can get a free weekly coffee at high street coffee shops, discount off Champneys, as well as other perks.

Salary: According to experience, but willing to pay for talent.

This is the ideal opportunity for somebody looking for a new and fresh challenge but with the ability to grow and develop with the business. If you’re interested in joining the Vetsure family, message us with your CV and we will send you a job description and arrange a first telephone chat.