AT Vetsure our customer care has been recognised with a Silver award at this year’s Insurance Times Awards.
On December 6th, the Insurance Times Awards were one of the most talked about nights in insurance, hosted by Jimmy Carr and held at the InterContinental London O2.
For the first time, this year the awards recognised more companies by also awarding Silver and Bronze awards, alongside their Gold awards.
We were recognised as being an excellent customer champion, winning the Silver Award in the category ‘Customer Champion of the Year – Insurer’.
This category recognises projects that have resulted in measurable improvements to the end-customer experience.
The Insurance Times Awards are the largest and most prestigious awards of their kind. As stated on the Insurance Times Awards website: ‘(the awards) …are designed to recognise and celebrate excellence and innovation across the breadth of UK general insurance.’
We are overwhelmed to have taken home a Silver award at such a prestigious event.
Here at Vetsure, we aim to continue our hard work and improving relationship with our customers and their pets over the next year. A step in this direction is the launch of our new Pet Health Plan.
Our Pet Health Plan is not an insurance product, we want to help reduce and spread the cost of routine preventative health care for pets, incentivising customers to take their pet to the vet.
A customer’s pet can benefit from annual vaccinations, year-round flea and worming treatments, and much more at discounted prices that can be collected by easy monthly direct debits.
We want people to care for their pet’s health and by improving our products and services, we continue to care for our customers and their pets.
An article on the Insurance Times Awards and all the winners this year can be found by clicking here.
We are so overwhelmed and grateful to have received a Silver Award at the Insurance Times Awards 2018. We care a huge amount about our customers, so it is great to be recognised for that!
There are so many things that I love about Vetsure which for me sets them apart from other buying groups and insurance companies. Their core values, their ideals of collaboration amongst independent veterinary practices, and most importantly their trustworthiness all lend to an incredible personable business model.
- Simon Tai, City Road
Vetsure are more than ‘just’ a buying group and insurance provider. The icing on the cake to what they offer is a very useful graduate support online training program which provides a structured approach (with templates) to help take a recent graduate safely and steadily through from their first day to full integration into the practice team. Worth joining for that alone!
- Anna Judson, Camlas Petcare Vets
Vetsure are easy to deal with and always answer any questions comprehensively and positively.
- Nicola Hardcastle, Oakmount Vets
Cheesy but true, I love that I can email a query over and it is dealt with straight away (or as soon as the office is open if I have emailed over the weekend). Everyone I speak to (and email) is so cheerful – just a pleasure to deal with – this certainly makes you stand head and shoulders above the rest.
- Sarah Eglen, AlphaPet
The Vetsure Team members are an absolute joy to work with, and have become true friends as much as knowledgeable, ethical and inspirational business colleagues.
- Doug Alexander, AlphaPet