A Think Tank meeting of 30 independent veterinary practices held last month produced a blue print for the next five years which, the Group believes, will set the practices apart from the rest of the market and secure their future.
Facilitated by Vetsure, the Think Tank included a series of interactive workshops delivered by Zoetis, aimed at analysing the latest trends in the animal healthcare market and identifying opportunities for genuine collaboration over the next five years.
Ashley Gray MRCVS, managing director of Vetsure comments: “Collaboration is not something that comes naturally to many people but there is an increasing swell of opinion, supported by new business models, in which cooperation, collective action and complex interdependencies are playing a more important role. In these models, competition is still important but not all important.
“The aim of the Think Tank was to focus on the actions that our group of independent practices need to do together, that they could not possibly do alone. We looked at how prepared Vetsure member practices are to face the various forces of change and what actions they should take to ensure they are resilient to threats and able to capitalise on the opportunities that the market evolution presents.”
The ten-point action plan produced covered all aspects of practice management from human resources and marketing, including emerging digital technologies, through to finance and pricing – and in particular how the Group can work together to implement change.
Feedback from the vets that attended the Think Tank was very positive. Doug Alexander, AlphaPet Veterinary Clinics, comments: “There was a palpable buzz during the workshops as a flood of ideas were raised and discussed. These ideas have been distilled into a framework of practical, realistic solutions and processes that will allow like-minded practices across the country to work together for mutual benefit in a very challenging world.”
This was the first Think Tank meeting for John Taylor, Mansion Hill Veterinary Practice, who comments: “It really opened my eyes to the power of collaborative working with our business partners and why concentrating exclusively on getting the best price from them ultimately results in a worse outcome for the supplier, the client and the practice. I look forward to Vetsure building a framework in which all members can mutually benefit from the experience of others in addition to accessing the power of cooperation.”
Ashley concludes: “As well as a huge sense of entrepreneurialism within the Think Tank group, there was a confidence in the future of independent veterinary practice among our members. This confidence arises from their ability to provide high quality veterinary care coupled with an understanding of both the technical and emotional needs of the pet-owning public. It’s an offering based on trust, client relationships and a growing demand in society for a premium level of service.”
The Vetsure approach demonstrates a clear understanding of modern veterinary practice from both a business and clinical perspective… I believe that this model will shape the future of pet insurance in the UK.
- Richard Edwards MRCVS, Partner Alphapet Veterinary Clinics
We are so pleased to have joined Vetsure. Debi is amazing at answering our constant stream of questions!
- Jill Mason, Tender Paws
Cheesy but true, I love that I can email a query over and it is dealt with straight away (or as soon as the office is open if I have emailed over the weekend). Everyone I speak to (and email) is so cheerful – just a pleasure to deal with – this certainly makes you stand head and shoulders above the rest.
- Sarah Eglen, AlphaPet
Great help with the new grad scheme — thanks to all staff.
- Jane Marshall, Rufford Vets
The Vetsure Team members are an absolute joy to work with, and have become true friends as much as knowledgeable, ethical and inspirational business colleagues.
- Doug Alexander, AlphaPet